Puffing Billy + Philip Island (Adult)

Cancellation Policy

Cancellation Policies: - Tour bookings are not confirmed until payment is received. - In any event, Discover Melbourne Tours strongly advises you to take out travel insurance, it makes easy for you as it offers cover in the case of a range of unforeseen events including medical emergencies, flight cancellations and emergency accommodation. - We always suggest a call, email or text the day prior to your tour to ensure all your details are as they should be. It is not obligatory, but it helps. - Private, corporate and group bookings and cancellation policies; -- A deposit of 50% of the quoted tour minimum is requested to hold tour date. -- Full payment is required 7 days prior to departure. The following fees will be invoiced if agreed bookings are cancelled: - within 24 hours of booking* (commencement more than 7 days)- full refund - More than 14 days in advance – full refund - More than 7 days in advance – 10% of tour fee - 2-7 days in advance – 50% of tour fee - within 48 hours of commencement – refunds will not be available Additional numbers will be accommodated subject to availability: - All changes must be received in writing. - If changes are made more than 7 days prior to original booking there is no charge. The rebooked date must be within 2 months. - All changes are subject to availability. If changes are made within the 2 days, this may be considered as a cancellation – and cancellation fees charged accordingly - If last minute (less than 7 days) date changes are made a 30% fee will be charged to take the revised date Bookings are not confirmed until a booking confirmation number is received OR invoice is written and sent OR payment is received by Discover Melbourne Tours. If Discover Melbourne Tours is forced to cancel a booked tour, any prior payments will be fully refunded. Please contact us if you have any questions. Discover Melbourne Tours operate in all weather, though reserves the right to alter or amend an itinerary if circumstances require. Refund: - If there is any refund, the refund will be made within 2 weeks and the refund payments will be made using the same payment method you used to make the initial purchase. Tours conducted in Mandarin/ Cantonese: - We can conduct tour in Mandarin / Cantonese. - Group sizes can be from 2 – 20, and can can range from 2 – 4 hours with lunch options. Contact us for more information on pricing and availability.

Contact Details